Why listening and watching are the best tools to lead, an advise from Sir Alex Ferguson

A lot of people are so eager to prove they are clever, that they speak more than they listen. This is where extraordinary leaders differ. Leaders listen and watch more than they speak.

Sir Alex Ferguson talks about in the earliest pages of his book, “Leading”. Who doesn’t know Sir Alex Ferguson – the man behind the numerous and continuous wins for the Manchester United team. This man has shown superior leadership, with extremely good results.

He and many other leaders can not emphasize more on the importance of listening and watching. These are two things all must learn and practice, in order to gain more information, connect and excel.

Listening

  • Pay attention. In conversations, words comprise only 7% of a message. The rest of the message is conveyed through the tone of voice (38%), while body language accounts a huge 55%. Learn to read body language. Don’t interrupt – when you speak, you stop listening.
  • Pause before responding. Let the other person completely finish. Give time to digest what he just said. Also, pausing indicates to the other person that you do consider what he just said.
  • Ask questions to clarify. Don’t make wrong assumptions, make sure what you heard was understood correctly. If something was misunderstood, questioning can correct it. Questioning also reassures the other person that you are listening.

Watching

  • Step away from the hustle, and look at things from a bigger, higher point of view. You may notice the root cause of a particular problem – something that could not be seen when you too focused to the problem in front of you.
  • Watching how people work. or communicate as a whole, can also give hints on how they are doing. There may be signs of a communication breakdown, or an unspoken issue, which can only be interpret through observations.
  • Again, learn at least the basics of body language – what calls for defensive, openness, honesty, angry, lying. Body language tells you a lot about what’s going on.

3 interesting reasons why storytelling is a valuable skill

Remember those days back in school where we had storytelling competitions?

You had to stand in front of everyone on the stage, and tell that “Hare and Tortoise” story with those props – a rabbit stuffed doll and a tortoise figure.

Oh how we hated the sickening butterflies fluttering in our stomach. No one said there was going to be so many people in the audience. How we practiced and rehearsed until Mommy too remembers the whole story.

Little did we know that that story telling competition is one of the most crucial skills we need to learn to be a grown up. Here are three reasons why.

Continue reading “3 interesting reasons why storytelling is a valuable skill”

4 secrets to consider to get in sync with The Boss and be in the spotlight

There are many reasons employees quit their jobs, but none more than due to disappointment with The Boss. If an employee is not satisfied with the pay, or the job scope, there’s higher chances that he would find a way to solve it or get by, than if he is not in good terms with The Boss – he’ll find a way to move out, even if the pay is good, or the job scope satisfies him.

Unless you’re the company’s founder, or the management, you’re bound to be working for someone – The Boss. Understanding him is crucial for both parties to cooperate in order to achieve a common goal, if not to at least make your 9 hours spent at work less painstaking. To accomplish this, one must find a way to click with his Boss, to find that certain chemistry.

Today, let’s take a look at what you should ponder over in order to create that rapport with The Boss. Continue reading “4 secrets to consider to get in sync with The Boss and be in the spotlight”

Why casual conversations are a sure fire way to bring you higher

The value of chit chat, casual conversations with people surrounding us is sometimes belittled by some people, especially in this era of social media, and heads always over handphones.

People tend to avoid small talk, claiming it is meaningless, sometimes tresspasing others’ privacy.

 

Why is small talk important?

If we look at successful people surrounding us, we may notice that they are smooth conversationalists, friendly, able to talk to anyone, even almost seeming like everyone knows them! Continue reading “Why casual conversations are a sure fire way to bring you higher”

How to get hired in an interview – revealing 2 secrets today

Tis the season of hirings and interviews…

Or at least to fill my department’s vacancy.

After years of interviewing engineers and technicians, I’ve come to see some patterns in candidates’ resumes, and their interviewing skills. And after hiring, I can see the how the candidates work, so I guess, I’ll be talking about the whole cycle.

Today, I want to share two secrets in hiring. Continue reading “How to get hired in an interview – revealing 2 secrets today”

4 contents you need to feedback the Boss impressively

As a manager, I deal with many issues with many departments throughout the day. I also need to follow up with what my staff are supposed to do, make sure everything is on schedule, and to help if any help is needed.

I’ve seen many ways employees update their bosses. Some explain things straight to the point, not wasting precious time, while some tend to take more time to explain something, adding the spices and in the worst, finally not making any decisions at all.

Today, let’s talk about how to update The Boss. Continue reading “4 contents you need to feedback the Boss impressively”

Drive results through your passion (RIP Dolores)

So news arrived about the passing of one of legendary voices in the 90’s, Dolores O’Riordan from The Cranberries. Rest in peace.

The radios play tunes from Cranberries in memories of her strong, determined voice. Coming from Ireland, her songs bear messages of humanity, rebelling against sociopolitical issues.

Listening to the alternative rock on radio last night brought back memories. In those days, music is an art of good melodies (from ballads to punk), combined with lyrics that brought emotional messages (from love to anger to humanity). Call it preference, but today’s music seems like repetition of mere sounds, with trashy lyrics that made no sense.

Enough ranting. Back to The Cranberries. Continue reading “Drive results through your passion (RIP Dolores)”

Resolve conflict before it escalates to disaster

Photo credits to Behance and The Danish Center for Conflict Resolution

Along the way, I have seen and witnessed several cases of severe conflicts that escalated into failures in functionalities and organizations.

Things could get ugly.

The main cause of conflict is disagreement.

A person receives information (be it visually, verbally etc) by lenses of

  • education background
  • culture
  • family upbringing
  • life experience

Through these lenses, the mind processes information and alters the message differently.

Continue reading “Resolve conflict before it escalates to disaster”

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